Premium preparation program for ITIL 4 Managing Professional — the advanced level of ITIL 4 for IT service leaders. 10 modules covering all 4 MP modules: Create, Deliver & Support (CDS) — value stream management, ITIL practices (Service Desk, Incident Management, Problem Management, Change Enablement, Service Configuration, IT Asset Management, Monitoring & Event Management, Release Management, Deployment Management, Service Validation, Continual Improvement), DevOps culture and Agile Service Management; Drive Stakeholder Value (DSV) — customer journey, relationship management, customer-oriented service design, demand management, Service Level Management, complaint and feedback management; High-Velocity IT (HVIT) — digital transformation, high-velocity practices, Lean, Agile, DevOps, Resilient Operations, cultural change; Direct, Plan & Improve (DPI) — strategic management, Governance, Risk & Compliance, service portfolio management, budgeting, continual improvement, organizational change management. Each module includes case studies, practical scenarios, mock exams for each of the 4 MP modules.
Purchase access to unlock all modules. One payment — one course of your choice.